| | Forums | |  The Q&A Module of IFX's Franchisee Support System provides users with the ability to direct questions to specific departments within a franchisor's organization. Electronic replies containing both the original question and subsequent answer can be issued in a matter of seconds using a secure, dual password protected format.
Although primarily serving as an ongoing support dialogue between a franchisor and specific franchisees, IFX's Q&A Module also allows franchisors the option to permit selected viewing by other users or groups, providing valuable information to everyone within the franchise network. |
| Features | Benefits | - Online "Question & Answer" posting
- Ongoing Q&A dialogue format
- "Normal" or "High Priority" icons
- General or specific department sorting
| - Ask questions or post comments online, 24 hours a day, 7 days a week - direct answers to specific franchisees, groups or even the entire franchise network
- View questions and applicable answers on one screen, eliminating confusion and maximizing benefits
- Prioritizes questions and answers based on level of importance
- Increases efficiency and response times by directing questions to key departments or individuals within the franchisor's organization
| | Other Benefits | - Easy to use and understand
- Reduced support costs with increased response time
- Q&A tracking feature
- Off-hours support capabilities
- Reduced franchise frustration
- Increased documentation
- Reduced litigation liability
| | | 
IFX International, Inc.
12526 High Bluff Drive, Ste. 300
San Diego, CA 92130
E-mail: info@ifxonline.com
Phone: 858.792.3511
Fax: 858.755.6044
| | | |
