Support

IFX prides itself on having best-in-class support for its clients. We make it as easy as possible to work with us by providing multiple means of contact:

** Find quick answers to frequently asked questions on our IFX FAQ.

** Browse tutorials on how to use some of our most common modules:

** You MUST be logged in to your IFX system to access these resources

Clients who need support can reach us by phone at 858.724.1024, by email at support@ifxonline.com, or by filling out the form below.

Intranet/Extranet

A secure support and communications system that accommodates document delivery with receipt verification, help desk, discussion forums, and secure, spam-free email with centralized tracking.

A secure lead management system that accommodates generation and management of prospective franchisee leads and existing franchisee data, inclusive of assigning leads, data and tasks to specific users designated by the franchisor.

Dynamic Ad Creation Module (DACM)

DACM provides franchisors with the ability to protect their brand image while at the same time streamlining how franchisees customize, print and distribute marketing materials.

Sales/Royalty Reporting Module

Franchisees enter and/or review sales in SRM. Franchisees may also generate reports that compare their data against their own historical data, other similar units and/or franchisor benchmarks.

Online Training Module (OTM)

IFX's Online Training Module provides a web-based interface for developing and conducting courses and scoring associated tests online based on user access levels.

Ecommerce Module

IFX's ecommerce module provides a web-based interface for displaying detailed information about products available from the franchisor for franchisees to purchase online.

Referral Rewards Program (RRP)

Using RRP, franchisees who speak to prospective franchisees can earn rewards points redeemable for prizes, products, or services whether the prospective franchisee is granted a franchise or not.

Unit Locator/Localized Website Program

IFX's Localized Website Program is designed to provide location-specific websites that customers can access to obtain information relative to a particular franchised or company-owned unit.